This wednesday, working at Goldman Sachs, I got a call from Santa Fe. The guy asked me when I wanted him to bring my luggage to my house. I said Saturday (yesterday) around 10 am.
Yesterday, he reached here at 9:55. After everything was brought in and kept at the wanted places, he gave me a feedback form. And boy, the first question was :
Were we on time?
The options were :
a) on time b) 5 min late c) 10 min late d) 30 min late
and nothing after that. They DON’T HAVE a concept of getting late more than half an hour!!
Compare that to the Indian based relocation services. What options should their feedback forms have ?
How much late were we?
a) 1 day 2) 2 day 3) 1 week 4) 2 weeks 5) luggage lost in transit!